Toni G. Cesta

Case Management Compliance: Where Are Your Compliance Gaps?

Presenter :Toni G. Cesta, Ph.D., RN, FAAN
Event Date : 06/11/2019
Time: 1 pm ET | 12 pm CT | 11 am MT | 10 am PT
Duration :60 minutes



Product Description

Case managers and social workers need to maintain compliance in a number of areas directly related to utilization management and discharge planning. Both the Joint Commission and other regulatory bodies as well as the Centers for Medicare and Medicaid Services (CMS) are auditing hospitals and case management departments for compliance with the Conditions of Participation as well as other regulatory requirements. Every case management professional needs to know how these requirements impact their professional practice.

This program will review the compliance issues that most greatly impact your practice such as the 2-midnight Rule, the NOTICE Act, HINNs, The Important Message and others. The Joint Commission is now monitoring these issues when they have deemed status from Medicare, so your compliance is critical to a good Joint Commission survey outcome. This program will help you to identify where you may have compliance practice gaps as well as how to fix them!

As case managers we must be aware of the myriad of compliance issues that we must adhere to in our daily practice.  Never has this been more important to our work as case managers then it is now. Our ability to remain compliant has become an element of audits from accrediting bodies such as the Joint Commission as well as the Centers for Medicare and Medicaid Services (CMS).  It is the right thing to do for patients as well. 

By attending this session you will be able to ensure that you understand the compliance issues directly related to the practice of case management and that you have incorporated them into your daily practice. Compliance includes documentation and communication with the patient and family as well. Be sure that your processes are hard-wired and part of your daily routine.

Learning Objectives:

After attending the session, participants will be able to:

  1. Understand the compliance issues required under the Conditions of Participations(CoPs) for Utilization Management and Discharge Planning.
  2. Describe your responsibilities as they relate to Observation and the 2-Midnight Rule.
  3. Review your requirements to be compliant with the Important Message from Medicare.
  4. Explain how the patient choice lists are used.
  5. Understand the different types of HINNs and when they should be given.
  6. Leant how to document for compliance.
  7. Understand the important role of social work and RN case managers in maintaining their own professional compliance.

Areas Covered in the Session:

  • Definition of compliance
  • Definition of fraud
  • Agencies requiring compliance
  • Hospital processes and penalties
  • Case management processes related to billing
  • Ensuring payment
  • Medical necessity and billing rules
  • Conditions of Participation for Utilization Review and Discharge Planning
  • Condition Code 44
  • Provider Liable billing
  • The 2 Midnight Rule
  • Observation Status
  • Hospital Issues Notices of Non-Coverage by Type
  • Observation Status
  • Patient choice
  • 3 Day Qualifying Stay
  • NOTICE Act
  • Live Q&A Session
Related Courses:

Suggested Attendees:

  • Director of Case Management
  • Compliance Officer
  • RN Case Managers
  • Directors of Nursing
  • Director of Quality Management
  • Director of Social Work
  • Social Workers
  • Hospitalists
  • Physician Advisor

About the Presenter:

Toni G. Cesta, Ph.D., RN, FAAN is Partner and Health Care Consultant in Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating acute care and community case management models, provides education on case management and related topics, and on-site assistance to case management departments.

The author of nine books, and a frequently sought after speaker, lecturer and consultant, Dr. Cesta is considered one of the primary thought leaders in the field of case management.

Dr. Cesta writes a monthly column called “Case Management Insider” in the Hospital Case Management journal in which she shares insights and information on current issues and trends in case management.

Prior to her current work as a case management consultant, Dr. Cesta was Senior Vice President – Operational Efficiency and Capacity Management at Lutheran Medical Center in Brooklyn, New York. Prior to her position as Senior Vice President at Lutheran Medical Center, Dr. Cesta has held positions as Corporate Vice President for Patient Flow Optimization at the North Shore-Long Island Jewish Health System and Director of Case Management, Saint Vincents Catholic Medical Centers of New York, in New York City and also designed and implemented a Master’s of Nursing in Case Management  Program and Post-Master’s Certificate Program in Case Management at Pace University in Pleasantville, New York.  Dr. Cesta completed seven years as a Commissioner for the Commission for Case Manager Certification.

System Requirement

Operating System: Windows any version preferably above Windows Vista & Mac any version above OS X 10.6
Internet Speed: Preferably above 1 MBPS
Headset: Any decent headset and microphone which can be used to talk and hear clearly

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Toll-Free No: 1-302-444-0162
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