Proper documentation of Evaluation and Management services is key to proper billing and revenue retention. If a Provider’s record ends up in the hands of an Insurance company or other Auditor, it is essential that the documentation properly supports the billed Evaluation and Management codes as well as the billed diagnosis. If the documentation is not supported, the Providers are at risk for paying back revenue and possibly a more in depth audit into their practice, documentation and billing.
However, getting the “buy-in” from our Providers on the guidelines is often a major issue in most practices and facilities around the country. Often these trainings are met with less than enthusiastic Providers, not engaging in the training or feeling any value in the training that applies to them. I often hear from Providers such statements as: “These guidelines have nothing to do with good care or the practice of real medicine”, or “The electronic template chooses the code, I don’t need to know anything”. Conversely, from trainers I often hear: “I can’t talk to the Provider, they yell or don’t listen” or “The Provider does not care about the guidelines”.
Knowing exactly how to deliver these guidelines to your Provider in a timely fashion, without boring them to tears with information that they don’t feel necessary is essential to getting accomplishing the training. Creating effective communication is often difficult. The good news is that there are proven strategies you can that you can use to teach these guidelines to even the most guideline resistant Provider. Practice management expert, Lorraine J. Sivak, CPC, can show you how. Through this 90-minute learning session, Lorraine will walk you through exactly how to accomplish this training and how to establish a Provider relationship that will leave them reaching out to you for more information.
- How to communicate effectively with the Provider
- How to create a Collaborative shared learning environment
- Develop an E/M guideline training class geared for Providers
- Key tips for proper note documentation that every Provider can understand
- Presentation of the guidelines and format to present
Who Should Attend:
- Healthcare CEOs
- Healthcare CFOs
- Front Desk Staff
- Nurses etc.
About the Presenter:
With over 30 years of experience, Lorraine has worked in the healthcare revenue cycle with an emphasis on professional fees and compliance. As a senior level consultant with seasoned expertise in the documentation requirements surrounding Orthopedics, OB-GYN, Neurology, Internal Medicine, and Psychiatry and Psychology, she co-authored “Communicate with Confidence to Physicians”, for the AAPC. She has served as a Director, Practice Administrator and Coding Compliance Officer but her passion has been providing education to providers to help them improve their documentation and fair payments. Heavily committed to supporting community physicians and their staff, she has served as President of her local Medical Society Alliance and Chapter President of her local AAPC chapter.
Operating System: Windows any version preferably above Windows Vista & Mac any version above OS X 10.6
Internet Speed: Preferably above 1 MBPS
Headset: Any decent headset and microphone which can be used to talk and hear clearly
Can’t Listen Live?
No problem. You can get access to On-Demand webinar. Use it as a training tool at your convenience.
For more information you can reach out to below contact:
Toll-Free No: 1-302-444-0162