Customer Service Associates

Customer Service Associates

  • Responds to customer questions via telephone and written correspondence regarding benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Job Location: Newark, United States

Position Type: Customer Service Associates

Shift: Usual Day Shift

No. of Openings: 11

Full-Time/ Part Time: Full-Time

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Responds to customer questions via telephone and written correspondence regarding benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Thoroughly documents inquiry outcomes for accurate tracking ...