Customer Service Associates

• Responds to customer questions via telephone and written correspondence regarding benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Job Location: Newark, United States

Position Type: Customer Service Associates

Shift: Usual Day Shift

No. of Openings: 11

Full-Time/ Part Time: Full-Time

Apply Online